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Post by Mark Geddes on Mar 15, 2018 1:40:41 GMT
The lag has been obvious for months, but has got significantly worse this week for us. I logged a call to LINZ and have just emailed them again. I understand they are aware of it and are looking into it. What are other people's experiences in the last week or so. This is starting to affect us in a material way. I'd be interested in other people's thoughts. Cheer Mark
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Post by Pat Sole on Mar 15, 2018 6:56:27 GMT
Yep - pretty bad here too Mark. Took me about 10 minutes to even log-on a couple of days ago, and my able Landonline guru tells me it was running very slow on Monday, when he was last in. We have no problems with speed on any other functions so it is definitely Landonline, and nothing to do with connection speed etc our end. Cheers Pat
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Post by Brent George on Mar 15, 2018 22:42:04 GMT
The lag and disconnections are now so commonplace it has become part of the LoL experience and we are (sadly) used to it.
But this week does seem to have been particularly bad. A colleague spent the best part of 4hrs one day trying to edit a basic survey dataset. After a call to LINZ, (and confirmation that we had a fibre connection so that wasn't the problem) and an update to version 4.9 of Citrix (identified to be the problem), he had the frustration to find that the issue was no better. He went home after that... :-(
All we can do is keep logging calls of complaint to the friendly Customer Services people at LINZ.
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Post by Alex Liggett on Apr 4, 2018 5:22:21 GMT
Upon our most recent calls on this matter , we have been advised to check that we have the most recent version of Citrix installed. To find out what version you are running, find the Citrix Receiver in your system tray, right click and select advanced preferences: Newer versions and installation instructions are available here.For Windows 10 the most current version is 4.11, for Windows 7 version 4.9 is apparently better. Once you have installed the new version you may see this dialogue box: Check the box and it will disappear forever. Those with signing rights will also need to uninstall and re-install the digisign software. I would be interested to hear whether this improves the problems people are experiencing.
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Post by Mark Geddes on Apr 18, 2018 11:11:11 GMT
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Post by Brent George on Apr 19, 2018 4:16:29 GMT
I would be interested to hear whether this improves the problems people are experiencing. You asked for feedback regarding the updating of Citrix etc....
My problems have changed, but I would not say "improved". Yesterday I was initially going to report they have improved slightly (=less drop-outs), but this afternoon they have definitely got worse. The drop-outs this 'arvo have been more frequent and don't automatically resolve after 1-2 minutes. Thus I am forced to CTRL+ALT+DEL and END the LandonLine application. Grrrrr
I have previously noted that I experience less drop-outs at the fringes of the day - say before 0800hrs and after 1700hrs... As much as those are valid times to interact with LoL, they are unsociable in terms of non-standard work times.....
Notwithstanding, I have been getting some meek satisfaction via reporting the "issues" via the "report a Citrix connection issue" shortcut. Much easier than the phone call void....
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