Each year we get invited to continue paying for Software Maintenance and Hardware Extended Warranty for our Trimble TSC3 Controllers. Each year I struggle to see the justification for this expense. It is not cheap.
I know that Trimble are notorious for raking in income from such charges (among other things...!) I know that the hardware warranty is effectively just an extra piece of insurance against a known fault that is not identified and covered in any recall (as if...) I know that the s/w maintenance is there to account for any tweaks to the brain of the Unit that may need attending too and to cover off other extenuating system problems.
But: - is the need to maintain the Trimble Access Software really that important - and worth the $NZ930 per unit charged? (up from $520 last year) - is the need to maintain the Trimble TSC3 or TSC7 Hardware warranty really that critical* - and worth the $NZ570 per unit charged? (up from $460 last year)
(*our gear is well looked after by the users, and one would think that within the development of these Units that their design is such that they can stand the tests of time and use (unlike the TSC2's that had a known screen failure issue....) )
What are other Trimble equipment Users doing each year? Is it worth just banking the $$ and taking the punt that any subsequent hardware fault can be paid for by the money saved (or a new Unit purchased), and updating software less regularly?
I would appreciate any and all feedback and frank opinions.
The manufacturer we use has an annual license system for hardware updates that can be quite expensive as individual components of each instrument each incur their own fee (base sensor plus rover sensor plus controller. What is disappointing is that the software updates seem to be to be mainly fixing bugs. Overall, the software is underwhelming, and it is easy to conclude that we are not being treated well.
We are several versions behind the latest and everything seems to work ok. The only problem is when we want to use one component with a new one that has a more up to date version of the software on it. Then we have to pay to bring the old components up to date.
The only memory I have of hardware extended warranty is that when we tried to claim the particular fault wasn’t covered.